This is the credit reporting policy of Energy Bay Pty Ltd trading as Solar Bay ABN 63 617 406 354 (“we”, “us” and “our” in this policy).
Words defined in the Privacy Act (Cth) 1988 (“Privacy Act”), the Australian Privacy Principles (“APPs”) and the Credit Reporting Privacy Code (“CR Code”) have the same meaning when used in this policy.
The kinds of credit information that we collect about an individual includes information (other than sensitive information) that may be provided to us from a credit reporting body, including:
If we obtain credit reporting information on an individual from a credit reporting body, or we derive information from it that has any bearing on the individual’s credit worthiness and could be used in establishing the individual’s eligibility for consumer credit, we refer to this information as “credit eligibility information” in this policy.
The types of credit eligibility information that we hold includes the credit information listed above. It may also include information such as credit scores and assessments which we generate from this information.
How we collect and hold credit information and credit eligibility information
We collect credit information from customers either by telephone, in person or in documentation such as an application form (which may be an online application). We may also collect credit information when you make a request or enquiry of us.
We also collect credit information from publicly available sources or third parties, such as a referee provided by you, a credit reporting body or other credit provider, an insurer of your property, or a person selling your debt to us or engaging us to collect the debt.
We will hold credit information and credit eligibility information in secure electronic and physical files.
We may collect, use, hold and disclose credit information and credit eligibility information when permitted by law:
We may disclose credit information about you to a credit reporting body (“CRB”).
If we disclose your credit information to a CRB:
Each CRB has a policy about the management of credit-related personal information. You can get a copy of the policy by contacting the CRB using its contact details above.
Your rights under the Privacy Act in relation to credit-related information include the following:
On request from you we will provide details of the credit eligibility information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act.
Unless unusual circumstances apply, we should provide access to you within 30 days of the request.
We reserve the right to charge a fee for providing access to your information when permitted by law.
To protect your personal information, the request to us must be in writing and can be sent by letter or email. All correspondence should be addressed to:
Mail: The Privacy Officer
Our objective is to respond to any request within a reasonable timeframe.
We aim to ensure that credit information and credit eligibility information about you is accurate, up to date and complete. We will assess your request for amendment of information upon written or verbal request from you. You can contact us on 1300 452 285 or write to The Privacy Officer to do this.
Under the Privacy Act you have the right to make a complaint to us about an act or practice engaged in by us that may be a breach of Part IIIA of the Privacy Act (which deals with credit reporting) or the CR Code (a “Credit Privacy Complaint”).
If you make a Credit Privacy Complaint, you must specify the nature of the complaint. It may relate to personal information that has been destroyed or de-identified. We will not charge you for making or dealing with the complaint. Within 7 days we will give you a written notice that acknowledges the making of the complaint and sets out how we will deal with the complaint, and we will then investigate the complaint. If we think it is necessary we may consult with a CRB or another credit provider. After investigating the complaint we will within 30 days (or any longer period agreed by you in writing) give you a written notice setting out our decision.
Alternatively, you may make a complaint to the Information Commissioner.
This policy is subject to change over time without prior notice. We may amend this policy by updating this posting.
You can ask us to provide you with a copy of this policy, including a hard copy, by contacting us using the contact details above.