We also have a policy on management of credit reporting information which is available here.
We seek to protect and maintain the privacy, accuracy and security of your personal information. We will comply with the Australian Privacy Principles (“APPs”) in the Privacy Act (Cth) 1988 (“Privacy Act”), the Privacy Act, and, when applicable, the Credit Reporting Privacy Code (“CR Code”).
Words defined in the Privacy Act, the APPs and the CR Code have the same meaning when used in this policy.
We may collect personal information about you such as:
We collect information about your accounts and transactions with us. We may also collect information when you use our websites. Please refer to the Websites section of this policy for further details.
If there is another applicant named in a credit application, you may need to provide their personal information, and you warrant that the other applicant has consented to the collection of their personal information for the reasons it is being collected.
We collect personal information in a variety of ways. Mainly we will collect information from you when you knowingly provide it to us by telephone, in person or in documentation such as an application form (which may be an online application). We also collect information when you make a request or enquiry of us.
We may also collect personal information from publicly available sources or third parties, such as a referee provided by you, a credit reporting body or other credit provider, an insurer of your property, or a person selling your debt to us or engaging us to collect the debt.
We collect, hold, use and disclose personal information about individuals when it is necessary for us to carry on our business functions or to comply with laws.
Importantly, in some circumstances if you do not provide the information that we request, we may not be able to provide our services to you or provide them to the same standard.
We may collect, hold, use and disclose your personal information to answer your enquiry and/or provide the information or service that you requested.
We may also collect, hold, use and disclose your personal information:
In the course of conducting our business we may provide your personal information to:
We may disclose your personal information to third parties:
All personal information held by us will be handled and stored in accordance with our obligations under the Privacy Act.
We will take reasonable steps to:
When you visit our website, we or agencies on our behalf and our internet service provider may monitor and make a record of your visit and log “clickstream data” for statistical purposes, such as your server’s IP address.
On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act.
Unless unusual circumstances apply, we should provide access to you within 30 days of the request.
We reserve the right to charge a fee for providing access to your information when permitted by law. To protect your personal information, the request to us must be in writing and can be sent by letter or facsimile or email. All correspondence should be addressed to:
Mail: The Privacy Officer
Our objective is to respond to any request within a reasonable timeframe.
We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can contact us on 1300 452 285 or write to The Privacy Officer to do this.
We are committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged by using the contact details above.
Please read our Standard Complaints and Dispute Resolution Procedure that is available in hard copy by request or is listed, and routinely updated on our website.
You also have the right under the Privacy Act to make a complaint to the Information Commissioner.
This policy is subject to change over time without prior notice. We may amend this policy by updating this posting.
You can ask us to provide you with a copy of this policy, including a hard copy, by contacting us using the contact details above.
Address: Level 1, 312-314 New South Head Rd, Double Bay, NSW 2028
Phone: 1300 795 695
ABN: 63 617 406 354
(Energy Bay Pty Ltd trading as Solar Bay)